There are three primary communication styles - aggressive, passive, and assertive. Assertiveness is a skill that can be learned with practice even if we tend to lean toward aggressive or passive styles initially. Here are the differences:
Aggressive
- Defends own rights, even at the expense of others’
- Inconsiderate of others
- Prone to hostile interpretations
- Less equipped to mitigate responses by integrating environmental clues
- Speaks loudly with anger or irritation
- Judgmental eye contact
- Goal is to win
Passive
- Does not defend own rights
- Inconsiderate of self
- Preoccupied with satisfying others and avoiding conflict
- Conforms vs. expressing own thoughts, feelings, or opinions
- Speaks softly
- Avoids eye contact
- Goal is to please others
Assertive
- Defends rights of self and others objectively and respectfully via skills
- Considerate of self and others
- Able to express own thoughts, feelings, and opinions; and support others to do the same
- Speaks confidently, clearly, and purposefully
- Maintains appropriate eye contact
- Goal is to express needs of self or others
Practicing assertive communication with your coach is a great way to get started.
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