Conflict resolution often requires negotiating compromise for a win-win. Compromise is fitting when the risk of not compromising is high enough to warrant making concessions.
- Both parties must
- feel heard,
- feel as if their feelings and perspectives are being considered and taken seriously.
This requires each party to consider the needs, motives, and interests of the other as well as any combined interests they may share. Effective negotiations require:
- openness and willingness to consider opposing arguments,
- flexibility to facilitate fair and amicable outcomes.
Here are some things to consider as you prepare to work things out:
Person 1
- Position:
- Needs:
- Motives:
- Interests:
Person 2
- Position:
- Needs:
- Motives:
- Interests:
Shared
- Needs:
- Motives:
- Interests:
Best, worst, and probable outcomes if the dispute does not settle:
- Best:
- Worst:
- Probable:
Three Potential Solutions
1.
2.
3.
Compare Consequences of Proposed Solutions
1.
2.
3.
Choose the Solution to Implement
1.
Assess Results and Adjust as Necessary
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